Services
Software engineering services from design through to ongoing support
Each service below describes its purpose, the work typically included and the artefacts that can be produced. Scope is agreed for every engagement, since requirements and existing systems differ from one organisation to another.
Service 01
Custom software development
Build an application around a specific operational process when configured products cannot express the required rules, data model or approvals.
Typical scope
- Requirements analysis and domain modelling
- Backend services, database schema and business logic
- User interfaces for the roles that operate the process
- Data migration from spreadsheets or legacy applications
Potential deliverables
- Source code in an agreed repository
- Database schema and migration scripts
- Technical documentation and deployment instructions
- Automated test suite covering core rules
Service 02
Web applications
Provide browser-based access to a system for internal teams, partners or customers, without installing software on each device.
Typical scope
- Responsive interface design and implementation
- Authentication, roles and permission structures
- Server-side rendering or static generation where appropriate
- Accessibility review of markup, contrast and keyboard navigation
Potential deliverables
- Deployed web application with staging environment
- Component library and interface documentation
- API documentation for the underlying services
- Browser and device compatibility notes
Service 03
Cloud infrastructure
Run applications on managed infrastructure that can be rebuilt from source, observed while running and adjusted as load changes.
Typical scope
- Environment topology, networking and storage design
- Infrastructure as code and configuration management
- Build and deployment pipelines with staged environments
- Backup, restore and monitoring configuration
Potential deliverables
- Infrastructure definitions held in version control
- Deployment pipeline with documented release procedure
- Monitoring dashboards and alert rules
- Backup schedule and restore procedure
Service 04
API and systems integration
Make separate systems exchange data reliably so information is entered once and remains consistent across applications.
Typical scope
- Interface analysis of the systems to be connected
- API design or adaptation, including authentication
- Field mapping, transformation and validation rules
- Error handling, retries and reconciliation reporting
Potential deliverables
- Integration services or middleware components
- Interface specification and data mapping document
- Monitoring for failed or delayed transfers
- Test cases covering agreed integration scenarios
Service 05
Workflow automation
Replace recurring manual handling — copying data, generating documents, sending notifications — with defined jobs that log what they did.
Typical scope
- Mapping of the current manual process and its exceptions
- Rules for triggers, conditions, approvals and escalations
- Scheduled or event-driven job implementation
- Notification and audit logging
Potential deliverables
- Automated jobs with configuration held in code
- Process description including exception handling
- Execution logs and failure alerts
- Handover notes for operational staff
Service 06
Software testing and quality assurance
Detect defects and regressions systematically, so that changes can be released without relying on manual checking of the whole system.
Typical scope
- Test strategy covering unit, integration and end-to-end levels
- Automated test implementation inside the delivery pipeline
- Exploratory testing of new functionality
- Performance and load testing where traffic justifies it
Potential deliverables
- Automated test suites executed on every change
- Test plan and coverage summary
- Defect reports with reproduction steps
- Release readiness summary per build
Service 07
Technical consulting
Provide an independent engineering assessment before committing to a build, a migration or a significant architectural change.
Typical scope
- Review of existing architecture, codebase and infrastructure
- Assessment of security posture and dependency risk
- Comparison of build, buy and integrate options
- Sequencing of work into a phased technical roadmap
Potential deliverables
- Written assessment with findings and their impact
- Prioritised recommendations with effort indications
- Target architecture outline
- Phased roadmap for the recommended direction
Service 08
Application maintenance and support
Keep a running system correct and current as dependencies, platforms, regulations and business processes change around it.
Typical scope
- Defect investigation and correction in production
- Security patching and dependency upgrades
- Monitoring review and capacity adjustment
- Small enhancements and configuration changes
Potential deliverables
- Agreed support arrangement and contact procedure
- Change log for each maintenance release
- Incident records with root cause notes
- Periodic review of system health and technical debt
